Customer Service Representative Supervisor
Overall rating: (N/A)
|
Supervises and coordinates actviities of Customer Service
Representatives (radio-tv broad.; tel. & tel.; utilities;
waterworks) 239.362-014 engaged in handling service orders and
telephone compliants of customers: Monitors service calls
[Service Observer (tel.
& tel.) 239.367-026] to observe
employee's demeanor, technical accuracy, and conformity to
company policies. Recommends corrective srevices to adjust
customer complaints.
Answers questions about service. Keys
information into computer to compile work volume statistics for
accuonting purposes and to keep records of customer service
requests and complaints. Checks accounting ledegr and order
postings for errors.
Performs other dtuies as described under
Supervisor (clerical) Master Title.
|
Write a comment about the job
Customer Service Representative Supervisor
|
